The competitive advantage of a Center of Excellence model
A Center of Excellence (CoE) model helps turn business pressures into opportunities for efficiency, agility, high-performance and growth.
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Multichannel Communications
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Beyond the envelope: The pivotal role of transactional communications in customer relationships
Conduent brings decades of experience helping organizations across industries expertly manage high-volume, compliance-driven communications with speed and precision.
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Considerations for mitigating risk when outsourcing critical communications
Business-critical communications require airtight data security.
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Saving $2M/year consolidating print and mail for a large insurer
Centralized production and automated workflows led to millions in cost reduction for this major U.S. insurance provider
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Increasing efficiency, speed and accuracy of healthcare communications
Our client, a leading healthcare company, sought to streamline complex processes involving its outward Explanation of Benefits and Transition Benefits communications.
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Closing more deals and opening more doors with chat
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3 Essential Elements for Customer Communications Management
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Case Study: Driving High Customer Satisfaction for a Global Logistics Company
By leveraging Conduent’s CXM solutions at the core of its customer experience strategy, a worldwide shipping giant earned recognition as a leading customer service provider in its industry.
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Case Study: Lifting and shifting print and fulfillment operations for a global risk management company saving them $2M a year
Lifting and shifting print and fulfillment operations for a global risk management company saving them $2M a year.
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2018 Customer Experience Report for Telecoms
Customer expectations have grown exponentially. Companies must deliver seamless, real-time, personalized experiences to meet them. Find out what customers are saying about their experiences in Telecom
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Dara Platform
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Customer Engagement Platform
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Customer Communications
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Customer Communications Solutions Video
See how we use AI, automation and analytics to help our clients create more intelligent, personalized customer communications while lowering their costs.
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Five Essentials for Driving a Positive Customer Experience in 2020
Today, creating a positive customer experience has become a requirement, not just a nice-to-have. CX is a critically important contributor to business success.
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Modernizing outbound communication - print and digital processes for business efficiency
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Transform Your Customers’ Experience with CDP Technology
Multichannel to omnichannel — it seems like it happened overnight. It’s now essential to be able to engage and provide services to members, consumers, patients, and constituents...
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eBook: 5 Truths and a Lie About Digital Transformation
A closer look at the reality of leveraging processes, people and technology to improve end-user interactions. The post eBook: 5 Truths and a Lie About Digital Transformation appeared first on...
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Big Data Makes Way for Integrated Data
Big data was never the end point. It was just the opening volley in the revolution of using data to further business objectives, connect with customers in a more meaningful way.
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Transforming Member Engagement
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