Infographic: The State of Customer Experience

April 20, 2018

Every one of your customers is unique, and that means no two customer journeys are exactly alike. But one thing is certain: Customer experience satisfaction is dropping across all industries and channels. Although they’re sharing more personal data than ever, few customers believe that the organizations they interact with actually “know” them and understand their needs. Not convinced? Check out our State of Customer Experience infographic below.

 

 

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