Customer journey management is where technology and customer experience intersect. It requires insight into what each customer wants and the know-how to deliver it through an effortless digital experience.

Technologies including mobile, Internet of Things, machine learning, robotic process automation and blockchain can enable companies to manage their customer journey, making complex challenges completely invisible and seamless for the individual.

Conduent CIO Carol Kline discusses how organizations can improve their customer experience by leveraging technology at Conduent Continuum 2017.