Infographic: The State of Customer Experience

April 20, 2018

Every one of your customers is unique, and that means no two customer journeys are exactly alike. But one thing is certain: Customer experience satisfaction is dropping across all industries and channels. Although they’re sharing more personal data than ever, few customers believe that the organizations they interact with actually “know” them and understand their needs. Not convinced? Check out our State of Customer Experience infographic below.

 

 

Previous Article
CMS Launches New Bundled Payment Initiative
CMS Launches New Bundled Payment Initiative

Medicaid Payment Perspectives helps Medicaid programs and other payers improve the methods used to purchase...

Next Article
Thinking Outside the Box
Thinking Outside the Box

How to rein in spiraling administration costs in healthcare. The post Thinking Outside the Box appeared fir...