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Customer Experience Management Solutions
eBook: Business strategies for turbulent times

eBook: Business strategies for turbulent times

eBook: Business strategies for turbulent times

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Revitalizing employees and productivity by enhancing talent onboarding
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Channeling Happiness: The 2022 State of Consumer Experience Report - The Brand Perspective

This report shares strategic insights about a wide range of pertinent CX topics, including customer loyalty, channel offerings, customer data, and CX technology.

Other content in this Stream

6 areas to consider when searching for a security minded CX business solutions provider

In an era where data security is increasingly paramount, choosing a business solutions provider who prioritizes robust security measures is not just advisable—it's essential.

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Case study: Saving over $2M per year by consolidating print and mail for a large insurance provider

Centralized production and automated workflows led to millions in cost reduction for this major U.S. insurance provider

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5 months ago
5 ways brands can better connect with their customers

As we navigate the evolving business landscape, it's crucial to recognize the pivotal role of service in shaping customer perceptions.

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Conduent Customer Experience Management: Recognized as a 2024 Leader in CX Services Transformation Report by NelsonHall

This is a custom report for Conduent presenting the findings of the NelsonHall NEAT vendor evaluation for CX Services Transformation in the Cost Optimization Capability market segment.

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Increasing efficiency, speed, and accuracy of communications for a leading healthcare company

Our client, a leading healthcare company, sought to streamline complex processes involving its outward Explanation of Benefits and Transition Benefits communications.

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Enabling hybrid customer care to drive personalized interactions

Our cloud-based “digital first” contact center solution helped this leading telehealth company excel with customers and fuel business efficiency.

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Considerations for mitigating risk when outsourcing critical communications

Business-critical communications require airtight data security.

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4 steps to build customer loyalty for retail and eCommerce brands

Read this infographic to explore four vital aspects brands must deliver to create lasting customer relationships and loyalty.

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about 1 year ago
Drive customer loyalty through consistent, simple and memorable experience

Enhance customer loyalty with consistent, simple experiences. Explore insights on CX, loyalty levels, and tech solutions in our latest blog.

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Conduent CX recognized as a Leader in 2023 ISG Provider Lens for Customer Experience Services

Conduent named "leader" for 3rd year in 2023 ISG Provider Lens™ CX report, excelling in all 4 U.S. quadrants: digital ops, hybrid solutions, intelligent CX, social media CX service.

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about 1 year ago
The ultimate brand experience stems from exceptional employee and customer interactions

Discover the power of exceptional employee and customer interactions in shaping your brand experience. Learn how data, feedback, and culture play key roles in creating a strong, lasting brand identity

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over 1 year ago
Employee-centric workplaces contribute to happy customers and successful brands

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Improving customer experience processes for leading global logistics company

Case Study: Improved customer experience processes result in 40% cost savings and 110% sales volume

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over 1 year ago
Want happy customers? Listen, relate and resolve their challenges with humanity

In this blog, we outline how to synchronize employee, customer and brand experience to deliver excellent CX that equates to happiness.

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over 1 year ago
Webinar: Building the Happiness Trifecta: Employee, Customer and Brand Experience

It’s no secret that great Customer Experiences drive better outcomes – satisfaction and loyalty. In fact, our recent study found that consumers are willing to spend 22% more with companies delivering

Watch Video
Revitalizing employees and productivity by enhancing talent onboarding

Learn more
about 2 years ago
Channeling Happiness: The 2022 State of Consumer Experience Report - The Brand Perspective

This report shares strategic insights about a wide range of pertinent CX topics, including customer loyalty, channel offerings, customer data, and CX technology.

Learn more
3 months ago
eBook: 2024 Key Strategies for an Agile Contact Center

By improving CX outcomes, you’ll be in the best possible position to increase customer lifetime value and boost your organization’s productivity and long term profitability.

Learn more
almost 2 years ago
For telcos, simplifying convergence is the best way to deliver customer service excellence

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almost 2 years ago
From Bare Minimum to Enthusiastic – Ways to Engage Your Workforce

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