Fragmented Journeys, Lost Loyalty: Fixing the cracks in the customer journey with AI innovation

Watch the replay of our February 10, 2026, CX webinar, “Fragmented Journeys, Lost Loyalty: Fixing the cracks in the customer journey.”

Hear from Conduent’s Mandy Huckaby and Everest Group’s Aishwarya Barjatya as they discuss where customers are today and how to stay ahead.

This session examines how organizations can strengthen their CX foundation while thoughtfully leveraging AI to enhance their existing strategy. 

Don’t miss these timely insights on how to:

• Keep pace with rapidly shifting customer expectations
• Build a unified CX strategy that aligns channels, data, and teams
• Apply AI in targeted ways spanning self-service, agent support, and back-office efficiency that enhance CX unification and drive measurable outcomes

Speakers:

Mandy Huckaby
VP & General Manager, CXM
Conduent

Aishwarya Barjatya
Practice Director, CXM Services
Everest Group

Moderator:

Derek Swanson
VP, Solution Architects
Conduent