Government modernization is a process, not a sledgehammer
By adopting incremental modernization, governments can reduce risk, manage resources wisely, and deliver measurable improvements to the public.
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When the crystal ball breaks: Why procurement is critical in an uncertain business climate
Our back-office solutions optimize source-to-pay (S2P) operations with system-agnostic process advancements, strategic sourcing, automation and data-driven insights to elevate performance, reduce risk
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Public health needs a smarter path to optimization
Public health agencies face growing demands with limited resources. The solution? Smarter optimization through data, modernization and radical collaboration.
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Budget cuts lead to fewer services for residents? Think again.
Constraints will always exist. But they need not define the quality of government. By investing in people and adopting adaptable platforms, agencies can thrive, even in the leanest of times.
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Subrogation gone wrong: The hidden financial exposure in self-insured programs
In today’s environment, every dollar matters. Subrogation, when managed strategically, returns real value with minimal risk. But when mismanaged, it quietly erodes the financial performance.
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Procurement paralysis: A primer for rebuilding government healthcare without breaking the budget
Procurement paralysis is real, but it doesn’t have to stall your agency’s progress. Learn ways states can modernize Medicaid and public health access without full-scale system overhauls.
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From bulky to brilliant: The transformation of roadside tolling
Modern tolling isn’t just efficient, it’s better for the environment. Without the need for trenching, heavy construction or large concrete foundations, environmental footprints are drastically reduced
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Reimagining the customer experience: How AI is transforming child support services
Generative AI is slowly redefining how government agencies support families in need
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The future of claims automation
AI-powered automation is unlocking a smarter, faster and more transparent approach to claims management. From faster processing and reduced costs the benefits of claims automation are measurable.
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Reducing theft of SNAP benefits: A smarter path to prevention
SNAP fraud is rising, and outdated tech is largely to blame. Our latest blog explores how EMV chips, online safeguards and coordinated action can help protect benefits and the people who rely on them.
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The infrastructure gap holding back public health outcomes
Public health demands smarter infrastructure. Conduent Mark Marostica explores how state healthcare agencies can deliver better outcomes through scalable, integrated case management.
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How real-time analytics are changing healthcare decisions
Discover how real-time analytics are transforming healthcare by enabling faster decisions, improving patient outcomes, reducing costs and supporting personalized care across clinical settings.
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Beyond the filing cabinet: A smarter path to a paperless office
From multi-device upload to structured filing and automated workflows, our paperless office document management software makes it easier to shift from stacks of paper to streamlined digital processes.
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How AI is revolutionizing BPO: Transforming efficiency and innovation
Business outsourcing is no longer just about cutting costs. It’s about leveraging cutting-edge technologies like AI to gain agility, enhance customer experience and drive innovation.
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Eastern equine encephalitis: The public health risk behind a rare but serious disease
With a 30% fatality rate in neuroinvasive cases and sequelae for survivors, EEE is one of the deadliest mosquito-borne diseases. Our latest blog explores how better surveillance and outreach can help.
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A return to state-led Medicaid pharmacy programs
Why states are revisiting Pharmacy Benefit Administration (PBA) models to regain control, boost flexibility and improve Medicaid outcomes.
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Closing the gap: How to transform GenAI PoCs into production success
As GenAI evolves, sticking with a reliable provider ensures stability, security, and faster execution—making trust and alignment more valuable than chasing the newest model.
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The power of omnichannel customer service in the digital age
The ideal omnichannel experience is one where every interaction builds on the last, enhancing efficiency and customer satisfaction along the way.
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After the storm, before the aid: Why it’s time to rethink disaster recovery in America
The 2025 hurricane season is expected to be more active than normal, putting pressure on states to deliver relief fast. Outdated systems can’t keep up. Now’s the time to modernize how aid is delivered
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In healthcare, when money runs out, scrutiny sets in
Tighter budgets are leading to stricter enforcement in government healthcare. Learn how agencies can adapt through strategic outsourcing and proactive planning.
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