Improvement to Family Support Program’s response rate

August 14, 2018

Conduent worked with an existing customer to put a process in place to field thousands of citizen phone calls, to keep one state’s family support program running smoothly. In just one month’s time, Conduent set up a new family support program hotline and made changes to the existing CRM tool to allow for call tracking — helping them execute on a promise to families.

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Opening Doors to Eligibility Services with Omni-Channel Options
Opening Doors to Eligibility Services with Omni-Channel Options

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