Programs like Lifeline, Link Up, LIHEAP and ESA deliver clear benefits to the low-income households they serve but, administratively, the relief they provide comes at a high cost.
Our centralized administration solution can provide end-to-end support to help keep your program objectives front and center while simplifying the entire customer care lifecycle.
We can help you maximize enrollment, minimize fraud and expand outreach with a full menu of services ranging from initial outreach to program reporting.
End-to-end offerings include:
- Call center services
- Database services
- Website services
- Application processing, including paper document imaging
- Customer notification
- Records retention
- Data privacy
- Program reporting services
- Mobile-enabled services
We’ve been working directly with your target customers, in every state, for more than three decades, helping our government clients deliver programs with efficiency, sensitivity and respect.