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e-Books
Pharmacy oversight as a payment integrity imperative

Pharmacy oversight as a payment integrity imperative

Reducing waste, abuse and operational risk across the pharmacy network

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Workforce pressures and performance across federal government

This eBook outlines a practical path for federal agencies to address rising operational pressures, from fraud and legacy systems to workforce constraints and growing constituent expectations.

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Workforce pressures and performance across federal government

This eBook outlines a practical path for federal agencies to address rising operational pressures, from fraud and legacy systems to workforce constraints and growing constituent expectations.

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Reimagining payer engagement: Elevating member experience and accelerating growth

Guidance on how payers can strengthen operations and deliver a higher quality member experience in the face of rising costs and expectations.

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The 2026 blueprint for smarter health

Strategic insights and innovation shaping the future of health and wellness benefits

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Reimagining AI-driven employee experiences

How HR and Benefits teams can improve the benefits journey and outcomes

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Future-proof your Core Administrative Processing System: Strategic insights for healthcare payers

For healthcare payers, the core administrative processing system (CAPS) is the nucleus of operations, customer experience interactions, billing, revenue realization and workflow management.

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The evolving margin landscape and its impact on Coordination of Benefits

Conduent’s COB solution helped one national health plan recover an additional $5M in funds by automating their matching efforts – enabling them to make coverage determinations earlier.

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Pharmacy audits uncovered: Are pharmacy benefit managers doing enough?

Pharmacy Benefit Managers (PBMs) play a crucial role in overseeing prescription drug spending, ensuring that claims are accurate and preventing fraud, waste and abuse.

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Six ways to fix broken claims workflows with AI and people power

Blending automation and specialized expertise for smarter operations.

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Strategy guide: The transformative power of category management in modern business

This strategy guide examines the evolution of category management and the factors elevating its importance as a powerful tool for skillful navigation of today’s procurement challenges.

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From three bids to autonomous buying: Revolutionizing procurement with AI-driven efficiency

A revolutionary approach that leverages artificial intelligence (AI), machine learning (ML) and advanced data analytics to reimagine the "three bids and a buy" process.

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Mastering high-performance healthcare claims processing

This eBook builds upon Conduent’s three decades of experience in automated document expertise to provide a practical, hands-on guide to the key components of industry pain points and solutions

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Stopping the emergency department payment hemorrhage

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A guide to loan servicing: Fortify your lending operations for the future

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Advancing Customer Communications Management

This eBook explores how organizations can bridge the gap to modernizing their customer communications management capabilities without taking on sweeping, large and costly enterprise-wide initiatives.

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Think big, leverage small: Using work packaging and microprojects to ignite procurement transformation

A “focus small to achieve big” approach is effective in procurement, where an array of variables is involved, from supplier management and contract negotiations to compliance and risk mitigation.

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Harnessing the power of data in finance operations

How Data Analytics-as-a-Service revolutionizes income management

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The Next Wave for DB Plans

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Unlocking Efficiency: Insights from 200 CFOs on Outsourcing Finance Operations

Assessing the input of 200 CFOs

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The future of lockbox is outsourced: How to reap the benefits

In this eBook, we’ll look at the chief benefits that can be achieved by outsourcing your remittance processing/lockbox functions and how to choose wisely in a partner to deliver those functions.

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Recovery in Action: Collections strategies lenders need right now

This eBook is focused on helping lenders strategically position to navigate an evolving collections landscape, strengthen operational readiness and improve outcomes with borrowers along the way

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