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e-Books
Rethinking lockbox operations: The strategic shift from in-house to outsourced

Rethinking lockbox operations: The strategic shift from in-house to outsourced

The strategic shift from in-house to outsourced

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Pharmacy oversight as a payment integrity imperative

Reducing waste, abuse and operational risk across the pharmacy network

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Pharmacy oversight as a payment integrity imperative

Reducing waste, abuse and operational risk across the pharmacy network

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Workforce pressures and performance across federal government

This eBook outlines a practical path for federal agencies to address rising operational pressures, from fraud and legacy systems to workforce constraints and growing constituent expectations.

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Reimagining payer engagement: Elevating member experience and accelerating growth

Guidance on how payers can strengthen operations and deliver a higher quality member experience in the face of rising costs and expectations.

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The 2026 blueprint for smarter health

Strategic insights and innovation shaping the future of health and wellness benefits

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Reimagining AI-driven employee experiences

How HR and Benefits teams can improve the benefits journey and outcomes

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Future-proof your Core Administrative Processing System: Strategic insights for healthcare payers

For healthcare payers, the core administrative processing system (CAPS) is the nucleus of operations, customer experience interactions, billing, revenue realization and workflow management.

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The evolving margin landscape and its impact on Coordination of Benefits

Conduent’s COB solution helped one national health plan recover an additional $5M in funds by automating their matching efforts – enabling them to make coverage determinations earlier.

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Pharmacy audits uncovered: Are pharmacy benefit managers doing enough?

Pharmacy Benefit Managers (PBMs) play a crucial role in overseeing prescription drug spending, ensuring that claims are accurate and preventing fraud, waste and abuse.

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Six ways to fix broken claims workflows with AI and people power

Blending automation and specialized expertise for smarter operations.

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Strategy guide: The transformative power of category management in modern business

This strategy guide examines the evolution of category management and the factors elevating its importance as a powerful tool for skillful navigation of today’s procurement challenges.

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From three bids to autonomous buying: Revolutionizing procurement with AI-driven efficiency

A revolutionary approach that leverages artificial intelligence (AI), machine learning (ML) and advanced data analytics to reimagine the "three bids and a buy" process.

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Mastering high-performance healthcare claims processing

This eBook builds upon Conduent’s three decades of experience in automated document expertise to provide a practical, hands-on guide to the key components of industry pain points and solutions

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Stopping the emergency department payment hemorrhage

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A guide to loan servicing: Fortify your lending operations for the future

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Advancing Customer Communications Management

This eBook explores how organizations can bridge the gap to modernizing their customer communications management capabilities without taking on sweeping, large and costly enterprise-wide initiatives.

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Think big, leverage small: Using work packaging and microprojects to ignite procurement transformation

A “focus small to achieve big” approach is effective in procurement, where an array of variables is involved, from supplier management and contract negotiations to compliance and risk mitigation.

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Harnessing the power of data in finance operations

How Data Analytics-as-a-Service revolutionizes income management

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The Next Wave for DB Plans

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Unlocking Efficiency: Insights from 200 CFOs on Outsourcing Finance Operations

Assessing the input of 200 CFOs

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The future of lockbox is outsourced: How to reap the benefits

In this eBook, we’ll look at the chief benefits that can be achieved by outsourcing your remittance processing/lockbox functions and how to choose wisely in a partner to deliver those functions.

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