Everest's inaugural report identifies Conduent’s strengths across the healthcare customer experience management (CXM) value chain from analytics and automation to omnichannel interaction technologies and CXaaS.
Of the 19 providers for healthcare CXM evaluated in North America, Conduent ranked a “Leader” in the top three of the highest performing categories: Market Adoption, Portfolio Mix and Value Delivered. Everest Group noted the company’s large scale operations across commercial and government healthcare, the expansion of BPaaS offerings and the introduction of the Benepath® suite of solutions as major factors contributing to Conduent’s position in the assessment.
Also mentioned among Conduent’s key differentiators:
- Integration of back-office customer relationship management (CRM) with front-office contact center operations to provide end-to-end enrollment and eligibility solutions
- Investments in advanced customer experience (CX) analytics tools, AI, and automation
- Digitally enabled social media servicing and content moderation capabilities
Learn more by visiting our Customer Experience Management page.