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Everest Group PEAK Matrix® for Customer Experience Management (CXM) Service Providers 2020

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Conduent Recognized as a Major Contender

This Everest Group report analyzes the changing dynamics of the CXM landscape and assesses service providers across several key dimensions.
As part of the Everest Group research, the company updated its classification of 35+ services providers on the Everest Group PEAK Matrix for CXM. The PEAK Matrix is a framework that provides an objective, data-driven, and comparative assessment of CXM service providers based on their absolute market success and delivery capability. Based on the analysis, Conduent emerged as a Major Contender. This document focuses on Conduent’s CXM experience and capabilities and includes:

  • Conduent’s position on the CXM PEAK Matrix
  • Detailed CXM profile of Conduent